Arclight Enterprises Pty Ltd is committed to protecting your personal information. This privacy policy sets out how we manage your personal information. You should read it carefully. When you contact Arclight Enterprises Pty Ltd , you agree to this privacy policy. You do not have to provide any personal information to Arclight Enterprises Pty Ltd if you don’t want to. But, if you don’t provide the personal information that Arclight Enterprises Pty Ltd asks for, it may not be possible for Arclight Enterprises Pty Ltd to engage with you in a meaningful way.
Your privacy is important to us
Who is Arclight Enterprises Pty Ltd?
When we talk about Arclight Enterprises Pty Ltd we mean Arclight Enterprises Pty Ltd ACN 663 953 008
What is personal information?
When we talk about personal information, we mean information (such as an address or phone number) or an opinion about an individual. That individual may either be identified, that is, we know who they are, or reasonably identifiable, which means that we can work out who they are from other information that we have. It doesn’t matter whether or not the information or opinion is actually true or whether or not it is in writing.
Privacy Policy
What sort of personal information do we have about you?
The personal information we collect and hold about you will depend on how we engage with you. For example, we will collect different information from you if you join Arclight Enterprises Pty Ltd newsletter than we will collect if you send us a message via the website. The sort of personal information Arclight Enterprises Pty Ltd may collect and hold about you includes:
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your name, telephone numbers, email, and other electronic addresses;
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information about the products and services you have enquired, purchased, or asked us about or that you have obtained through the website (www.arclightenterprises.com.au)
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information collected if you access the Arclight Enterprises Pty Ltd website or any of our social media sites including for example your IP address.
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information about any feedback you provide, complaints you make
Arclight Enterprises Pty Ltd will usually collect personal information directly from you when you provide it to us.
How does THE ARCLIGHT GROUP collect your personal information?
Arclight Enterprises Pty Ltd collects, holds, uses and discloses your personal information to help us carry on our business. In other words, we do this to help us provide the best products and services to you and all of our other customers. This means Arclight Enterprises Pty Ltd collects, holds, uses and discloses your personal information for the following purposes:
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to provide Arclight Enterprises Pty Ltd products and services to you;
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to provide you with access to the Arclight Enterprises Pty Ltd website, including to provide you with content on that site that is relevant to you;
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to provide advertising that might interest you, including information about promotions, competitions and events. Unless you tell us you don’t want to receive it this way, we may provide this advertising to you directly, for example by email or text. We may also provide it when you are using the internet, whether or not you are using the Arclight Enterprises Pty Ltd website;
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to help us work out what products and services you are most interested in;
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to respond on any questions or complaints you might have
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to make our products, services, the Arclight Enterprises Pty Ltd website and Arclight Enterprises Pty Ltd’s social media sites better;
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if you are one of our contractors or service providers, or an employee of one of our contractors or service providers, to engage with you under the relevant agreement;
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to enforce Arclight Enterprises Pty Ltd’s rights, including undertaking legal proceedings; and
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to otherwise manage our business and to meet Arclight Enterprises Pty Ltd’s legal and regulatory requirements.
Why do we need your personal information?
We don’t sell your personal information to anyone else. But sometimes, for the purposes listed in section 6, Arclight Enterprises Pty Ltd may provide your personal information to:
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our related companies;
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Arclight Enterprises Pty Ltd’s contractors and service providers on a confidential basis, but they are only able to use that information to help us manage our business;
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other organisations or people if we are required or authorised by law to do so, for example, if it is necessary to tell the police to help them do their work;
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any person that is a party to an agreement with Arclight Enterprises Pty Ltd for the sale of all or part of Arclight Enterprises Pty Ltd’s business, and
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any other person or organisation that we tell you about.
The other organisations and people that we provide your personal information to may be located in Australia, New Zealand, Hong Kong, Japan, the European Union or the United States.
Who we might give your personal information to
Your personal information is held by Arclight Enterprises Pty Ltd in electronic form and is protected by electronic and procedural safeguards. Your personal information will be stored on Arclight Enterprises Pty Ltd’s IT systems.
If your personal information is initially collected in paper form, we will destroy that paper when we record the personal information in electronic form. We will keep that information in a secure location until that occurs.
Arclight Enterprises Pty Ltd’s authorised personnel will be provided with access to your personal information. These personnel are required to treat this personal information as confidential and deal with it in accordance with this privacy policy. We impose obligations on our contractors and service providers to do the same thing.
When Arclight Enterprises Pty Ltd does not need your personal information any more, Arclight Enterprises Pty Ltd will securely destroy it, unless there is a legal reason why Arclight Enterprises Pty Ltd needs to continue to hold that personal information.
Protecting your personal information
Links to other sites from our website
Although our sites may contain links to or from external websites, those websites are not subject to our privacy standards, policies and procedures. We recommend that you make your own enquiries as to the privacy policies of these third parties. We are in no way responsible for the privacy practices of these third parties. This privacy policy applies only to the information we collect on our sites.
You can ask us about your personal information
We are very happy to tell you about the personal information Arclight Enterprises Pty Ltd holds about you. If you want to know what we have, just reach out to Arclight Enterprises Pty Ltd ’s team by emailing us on eva@arclightimports.com or call +61 468 567 168. You can also contact us here.
Arclight Enterprises Pty Ltd will get back to you as soon as we can after you ask us. Sometimes we might not be able to provide you with details about what we hold, but we will explain this to you if that happens. If you think any of the personal information we have about you is wrong, for example, if you have changed your phone number or email address, please let us know.
Let us know if you have any questions or a complaint
If you have any questions, or if you have any concerns or a complaint about how we deal with your personal information, please call Arclight Enterprises Pty Ltd ’s team (see contact details in section 10) and ask to speak to the Privacy Officer. If you don’t want to call us, you may email the Privacy Officer at eva@arclightimports.com or you could write to us at the following address:
ARCLIGHT ENTERPRISES PTY LTD
PO BOX 1022, Hunters Hill
2110, NSW, Australia
Attention: Privacy Officer
Arclight Enterprises Pty Ltd will treat any request or complaint received from you confidentially. Arclight Enterprises Pty Ltd’s Privacy Officer will contact you within a reasonable time after receiving your request or complaint. If you have made a complaint, Arclight Enterprises Pty Ltd will let you know about ways we could resolve that complaint. Arclight Enterprises Pty Ltd aims to resolve all complaints promptly and, in any event, within 30 days of receiving the complaint.
If you have a complaint regarding how we have dealt with your personal information that we can’t work with you to resolve:
if you are in Australia, you may be able to complain to the Office of the Australian Information Commissioner, see https://www.oaic.gov.au/privacy/privacy-complaints; or
if you are in New Zealand, you may be able to complain to the New Zealand Office of the Privacy Commissioner, see https://www.privacy.org.nz/your-rights/making-a-complaint-to-the-privacy-commissioner/
Changes to privacy policy
We keep our privacy policy on the Arclight Enterprises Pty Ltd website, so it is easy for you to access.
We try not to change our privacy policy too often, but sometimes we need to, for example, if the law changes or if we change the way we collect or use your information. When we change our privacy policy, we will put the updated version on the Arclight Enterprises Pty Ltd website straight away. We will also put a notice on the Arclight Enterprises Pty Ltd website when we make significant updates, so you will know this has happened.
This Privacy Policy was last updated November 2023.